A vague customer enquiry
Turn a rough description into an ordered requirement list.
Configuration Agent
Product configuration and variant selection for every customer requirement.
Nobody knows eleven thousand variants. Pass on the requirement (from a call, an email or a scribbled note), and Genow finds the fit in your product catalogue, checks it against your rules, and explains why it holds.
Out of the whole portfolio, the one variant that fits.
Without Genow
No rep knows the whole catalogue. So people sell the five articles they remember, the better, often higher-margin solution gets overlooked, and anything unusual becomes a ticket for the one scarce expert. The customer waits.
With Genow
Put the requirement in, get the match back: valid, buildable, explained. From data sheets, your options database and your price lists. And when context is genuinely missing, the agent asks the expert instead of guessing.
The right solution without asking engineering first.
Typical situations where finding and validating the configuration is the actual work, not the paperwork after it.
A large or unfamiliar portfolio
Search every series and option, not just the corner you sell often.
Before the quote goes out
Check approvals, rules and combinations while there is still time.
When engineering is the bottleneck
Hand product management a finished proposal to confirm.
From the customer requirement to a configuration that holds.
You do not have to write a specification first. A rough description from the call is enough to start.
- 01
Turn the talk into requirements
A voice note, an email thread or a spec sheet becomes an ordered list: medium, pressure, dimensions, standards, quantities, dates, including what was only implied.
- 02
Search the whole catalogue
Across series, options and accessories, not just by part number, and not just the corner of the portfolio you happen to sell often.
- 03
Check it against the rules
Which options exclude each other, which approval is missing, what is not permitted in this zone. Your configuration logic decides, not the language model.
- 04
Explain why it fits
You get the match, the alternatives and the open points, each with its reason and its source. If nothing fits, Genow says so.
Your customers find the solution faster and easier.
The same agent, embedded as a chat widget on your website. Visitors say in one sentence what they need and get the product that fits, instead of working their way through categories, filters and data sheets.
- No filter maze. Nobody has to learn your category tree first. A sentence in the customer's own words is the entire interface.
- One answer, not forty hits. The visitor gets the variant that fits their conditions, with the reason and the data sheet behind it.
- It asks instead of guessing. When something decisive is missing, the widget asks the one question that settles it, the way a good salesperson would.
- The enquiry arrives qualified. The conversation carries the requirement into your CRM, so your team picks up a lead that already knows what it wants.
- Your brand, your rules. Your look, your domain, your tone, and only the products, prices and documents you release for it.
Fewer visitors leave with nothing. Someone who would have given up in the product filter now leaves with a product, a reason and a request for a quote. That is the shortest route from a website visit to an order, and it works at three in the morning too.
Your catalogue is more than a list of part numbers.
Product knowledge sits in data sheets, price lists, configurators and drawings. Genow works with all of it.
Products and series
From standard article to custom build, including successors and discontinued models.
Variants and options
Versions, materials, connections, accessories, and which of them can actually be combined.
Rules and dependencies
Engineering, approval and commercial rules as a hard condition, not as a suggestion.
Standards and approvals
ATEX, pressure ratings, material releases, country approvals, checked before the quote goes out.
Prices and lead times
Valid price list, customer discount, volume tier, and whether the delivery date still holds.
Your experts
When the data genuinely does not answer it, the agent asks a human instead of inventing one.
In practice
From customer need to product fit.
One enquiry, carried through to the end. Every line traces back to its source: data sheet, price list, rule set.
- The requirement stays visible. Every line shows which customer request it satisfies, and which one is still open.
- Conflicts get named. When two requests exclude each other, the agent says which and why, instead of quietly favouring one side.
- Alternatives come along. The second-best variant, the faster delivery, the cheaper version: as an option, not as a decision made for you.
- Ready to hand over. Prices and delivery week come with the configuration, so it goes straight into the quote without retyping.
Every proposal is rule based and traceable.
Your rules decide
The agent never proposes anything your rule set forbids. The logic comes from your systems, not from an estimate.
Nothing gets invented
If no variant fits, the agent says so and names the requirement it fails on.
Always the valid version
Current price list, current revision, current approval. Discontinued articles are flagged as such.
Traceable to the source
Every figure points at the document or system it came from, verifiable in one click.
Every agent works on the same verified knowledge base.
The Configuration Agent is not a separate tool. It works on the same company context, the same connections and the same permissions as every other agent.
Genow Context Engine
Understands your products, customers, terminology and the relationships between them.
Connected systems
CRM, ERP, PIM, documents, mailboxes and file shares, wherever they live.
External research
Current market, company and competitive information, where it is needed.
Permissions and sources
Every result respects access rights and shows what it was built from.
An agent for every step of the sales process.
- 01 Briefing Agent An account briefing before every customer meeting.
- 02 Research Agent Research, competitive positioning and customer-specific messaging.
- 03 Configuration Agent You are here
- 04 Proposal Agent Quotes, RFP responses and presentations in your own templates.
- 05 CRM Agent Meeting notes, next steps and CRM updates.
Free live demo
See how Genow makes complex sales work easier.
In a free live demo, we show you how Genow helps your team find the right products, prepare deals, and create tailored sales materials.