How Leading Industrial Teams Work Smarter with Genow.

Receiving answers to internal questions has never been easier. The Sales Assistant provides comprehensive answers within seconds, which allows us to increase responsiveness and communication quality to better serve our customers.

With Genow, our technical plant knowledge is now available across all systems and in a context-based format for the first time. This significantly reduces search times, particularly for our highly specialised plants, and helps our maintenance experts make informed decisions more quickly.

At BÜRKLE, decades of process expertise are incorporated into each of our system solutions, across our many sites worldwide. Genow helps us make this wealth of experience more readily accessible: both for our sales team when dealing with individual customer enquiries and for our service team working on our presses and coating systems.

The use of AI in the industrial service and automation sector is a topic that we at Eckelmann are exploring in depth. Together with Genow, we are investigating the practical possibilities and limitations of AI agents in this context – a valuable dialogue that is becoming increasingly important for our industry.

As a modern employers’ association, we aim to provide our members with the best possible digital service. Genow makes our complex and wide-ranging specialist information accessible quickly and efficiently. By integrating it into the service portal on our website, our members have direct and seamless access to exactly the information they need for their day-to-day work.

As an internationally positioned investment bank, our staff draw on a wide range of internal sources and expertise on a daily basis. Genow helps us to make this knowledge more efficiently accessible – delivering clear added value in our support processes, but increasingly also in other areas of application within the organisation. It is a pragmatic solution that fits in well with the way we work.