Seven use cases that pay back‍

1. Service agent — 30–45% less hotline load.
2. RFP / proposal agent — up to 60% faster proposals.
3. Product knowledge agent — 25–35% shorter proposal cycles.
4. Production / OEE agent — 20% less downtime.
5. HR / onboarding agent — 40% fewer HR tickets.
6. Compliance agent — document-audit-grade standards checks.
7. e-Procurement agent — self-service for SAP/Teamcenter.

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1. Service agent

Offloads the technical hotline via a citable manual and ticket knowledge base. Impact measurable in weeks. Examples: KION, Fritz Winter.

2. RFP / proposal agent

Automates spec analysis, pulls reference offers, drafts responses. Bürkle delivers proposals in hours, not days.

3. Product knowledge agent

Real-time access for sales and service to datasheets, variants and compatibility. Cross-sell rate +8-12%.

4. Production / OEE agent

Links MES data with maintenance and quality history. KION: 35% efficiency gain, 20% less unplanned downtime.

5. HR / onboarding agent

Handles recurring HR questions, walks through onboarding paths, offloads HR teams.

6. Compliance agent

Checks technical documents against standards, delivers audit trail, supports internal QA. Differentiator in the EU AI Act context.

7. e-Procurement agent

First-level support for SAP and Teamcenter, self-service, ticket reduction. Examples: MinebeaMitsumi, Stifel.

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Which order to start?

Start with the use case whose KPI your CEO knows by heart. For service organisations that's the service agent; for sales, the RFP agent; for production, the OEE agent. Further agents follow on the same platform at lower effort.

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FAQ

Can I run multiple use cases in parallel?

Technically yes. Organisationally we recommend one lead use case before scaling.

What are the prerequisites?

Clear set of data sources and knowledge for the use case, a business sponsor, defined KPIs.

What does a first agent cost?

Pricing depends on the scope of the project, data sources, and integrations. We provide customized quotes for enterprise setups. Payback within the first 4 months.

You can test the Genow platform through a proof of concept (POC). Book a non-binding demo now.

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